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DTSTART:20131019T223000Z
DTEND:20131019T234500Z
SUMMARY;ENCODING=QUOTED-PRINTABLE:Customer Service: Making a Difference - Jody L. Meyer
DESCRIPTION;ENCODING=QUOTED-PRINTABLE:In today's society we have many options. If we don't like how someone has treated us, we can go to a different store, carrier or provider for the things we need. Sure, you might have great quality products but is it worth the price of poor customer service? The resounding answer is "No" and your customers will soon be your customers no more. Your competitive edge is a fair price and how you treat your customers. The one thing your competition can't take away from you is the relationship you have with your customers.=0D=0A=0D=0ASo do you have great customer service? What can you do to get it? It's in the big and little things you do. Great service:=0D=0A<ul><li>Inspires stories</li>=0D=0A<li>Uses outside-the-box thinking</li>=0D=0A<li>Is a choice</li>=0D=0A<li>Starts with a clear vision</li>=0D=0A<li>Requires everyone catch the vision</li>=0D=0A<li>Surprises people</li>=0D=0A<li>Begins with anyone</li>=0D=0A<li>Goes the extra mile</li>=0D=0A<li>Brings customers back</li>=0D=0A<li>Comes from the heart</li>=0D=0A</ul>=0D=0A=0D=0ABe inspired. Let's take an honest look in the mirror. Are the right people being hired? Do the people on the front lines have the ability to make good service decisions? This is a great session of honest reflection and empowering steps forward to great service. This session is a must see.=0D=0A=0D=0AThis session is from the heart... my heart. I have been empowered and inspired by the people of Simple Truths and their great set of books on customer service.
LOCATION;ENCODING=QUOTED-PRINTABLE:Elliott
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